NV.gov
Warning: Households not cooperating with Quality Control may have their SNAP case terminated and future benefits denied. In addition, your case may be referred to the Investigations and Recovery Unit for willful misrepresentation.
Q&A
Any household who received SNAP benefits may be randomly selected.
SNAP cases are randomly selected each month for review by the State's computer system.
SNAP cases are randomly selected each month for review by the State's computer system.
If SNAP benefits were $100 or less, the interview can be done over the phone. If you are concerned about giving your information over the phone, you have the option to request the interview be in person or by completing a video conference interview.
For households with SNAP benefits are over $100, a face-to-face interview with a Quality Control Reviewer will need to be completed. The face-to-face interview can be completed in-person or as a video conference.
You will receive a letter in the mail with the date, time, and location of your scheduled interview.
For households with an email address on file with Social Services, you may also receive an email from Social Services QC confirming your interview date, time, and location.
You can also request a video interview instead of being seen in person.
For your convenience, these interviews can be done at your local Social Services District Office, your home, an agreed upon place, or a video conference.
If the appointment's date, time, or location are not convenient, please contacted us to reschedule.
• Northern Nevada 775-684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
You can click on the link below to see the easy to follow instructions. The instructions can also be found in the Instructions tab of this website.
Proof of income:
• Paystubs
• Self-employment
• Social Security
• Veterans’ benefits
• Unemployment benefits
• Child support
• Pensions
• Dividends
• Interest received from a bank account(s).
Proof of expenses:
• Self-employment expenses
• Rent – Lease Agreement or Rent receipts.
• Mortgage Statements
• Homeowners Association fees
• Home Insurance and taxes
• Utilities – NV Energy, Southwest Gas, Phone, Water, etc.…
• Proof of paying court ordered Child Support
• Childcare costs
• Medical receipts and bills for anyone in the home over the age of 60 or is disabled
• Your landlord’s name, address, and phone number
• The name, address, and phone number of 2 people, not related to anyone in the home, we can speak to about who lives in your home.
During the interview, a Quality Control Reviewer will attempt to assist households with verifications needed and will let you know what documents are still needed. After the interview you may receive a notice requesting additional documents needed to complete the review.
Please confirm or reschedule your scheduled interview by calling or emailing Quality Control at:
• Northern Nevada 775-684-0601
• Southern Nevada 702-486-1910
We provide many safe and secure ways to submit documents. Please only submit documents requested from Quality Control.
Email:
• WelfareQC@dss.nv.gov
Fax to any location:
• Fax: 775-684-0607
• Fax: 725-205-2153
Mailing address:
Northern Nevada
Division of Social Services
Quality Control Unit
1470 College Pkwy.
Carson City, NV 89706
Southern Nevada
Division of Social Services
Quality Control Unit
500 Amigo Ct. STE 100
Las Vegas, NV 89119
Quality Control will send you a prepaid envelope with each request sent to you. If you need an additional prepaid envelope, please contact us at:
• Northern Nevada 775–684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
Apple Products:
How to take a screenshot using your voice:
• Open Siri by:
o Saying “Hey Siri” (must have been activated previously)
o Models with a Home button: Press and hold the home button for 3 seconds.
o Models without a Home button: Press and hold Side button
• Say “Take a Screenshot”
How to take a screenshot using buttons:
• Models with Face ID: Press the Side Button and the Volume Up at the same time.
• Models with Touch ID & Side Button: Press the Home Button and the Side Button at the same time.
• Models with Touch ID & Top Button: Press the Home Button and the Top Button at the same time.
How to send the screenshot:
1. Open the Photos app and tap the Library tab
2. Select the screenshot you want to send.
3. Tap the Share button 
4. Tap Messages 
5. Type in an email address
6. Tap the Send button 
References:
https://support.apple.com/en-us/HT200289
https://support.apple.com/en-us/HT209462
Android Products:
How to take a screenshot and send it using your voice:
1. Say “OK google”
2. Wait for the beep
3. Say “Take a screenshot”
4. Tap Gmail 
5. Type in an email address
6. Press the Send button 
How to take a screenshot using buttons:
• Samsung S8 or later: Press the Power button and the Volume Down at the same time.
• Samsung S7 or earlier: Press and hold the Power button and the Home button for 3 seconds
• Asus: Press and hold the Power button and the Volume Down for 3 seconds.
• Google Nexus: Press and hold the Power button and the Volume Down for 3 seconds.
• Google Pixel: Press and hold the Power button and the Volume Down for 3 seconds.
• Huawei: Press and hold the Power button and the Volume Down for 3 seconds.
• LG: Press and hold the Power/Lock button and Volume Down for 3 seconds.
• Motorola: Press and hold the Power button and Volume Down for 3 seconds.
• OnePlus: Press and hold the Power button and the Volume Down for 3 seconds.
• Sony: Press and hold the Power button and the Volume Down for 3 seconds.
• ZTE: Press and hold the Power button and the Volume Down for 3 seconds.
How to send the screenshot:
1. Open the Gallery app and tap the Pictures tab
2. Select the screenshot you want to send.
3. Tap the Share button 
4. Tap Gmail
5. Type in an email address
6. Press the Send button
References:
https://www.samsung.com/us/support/answer/ANS00038721/
https://www.lg.com/us/mobile-phones/VS985/Userguide/343.html
If you have a smart phone, try the instructions in the question above. If this is not helpful information for you, please contact Quality Control to assist you.
• Northern Nevada 775–684-0601
• Southern Nevada 702-486-1910
Yes, of course, we will assist you in any way possible to obtain required verifications.
Conference calls can be a safe, fast, and easy way to verify required information.
Such as:
• Your landlord
• Mortgage Company
• Power Company
• Cell Phone Provider
• Pension
Your Quality Control Reviewer’s contact information is conveniently located on letters mailed to you. If you are unable to find your Quality Control Reviews contact information, please contact us:
• Northern Nevada 775–684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
Additionally, households that don’t cooperate, may be sent to the Investigation and Recovery unit and/or a subpoena issued.
This sanction will last until the household cooperates with the review process or 125 days after the end of the Quality Control annual review period. The date of the end of the annual Quality Control review period will be located on the notice send by Quality Control.
If you are unable to locate your notice you can contact Quality Control for assistance.
• Northern Nevada 775–684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
Households must cooperate with the Quality Control review process. If you are unsure what is needed to cooperate, contact Quality Control for assistance.
• Northern Nevada 775-684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
If you are unable to locate a prior letter sent to you by Quality Control, you can request a copy of the letter by contacting SNAP Quality Control at:
• Northern Nevada 775-684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
You can find out more by clicking the link below.
The Quality Control Offices are located:
Northern Nevada:
Division of Social Services
Quality Control Unit
1470 College Pkwy.
Carson City, NV 89706
Division of Social Services
Quality Control Unit
300 E. 2nd St. STE 1200
Reno, NV 89501
Southern Nevada:
Division of Social Services
Quality Control Unit
500 Amigo Ct. STE 100
Las Vegas, NV 89119
Yes, we would be happy to conduct an interview with you at one of our business locations.
Northern Nevada:
Division of Social Services
Quality Control Unit
1470 College Pkwy.
Carson City, NV 89706
Division of Social Services
Quality Control Unit
300 E. 2nd St. STE 1200
Reno, NV 89501
Southern Nevada:
Division of Social Services
Quality Control Unit
500 Amigo Ct. STE 100
Las Vegas, NV 89119
We provide safe and secure ways to contact Quality Control to assist you with any additional questions.
Emailing is the fastest way to get a response, but if you are unable to send your questions through email, we are happy to take your call.
• Northern Nevada 775-684-0601
• Southern Nevada 702-486-1910
• WelfareQC@dss.nv.gov
Northern Nevada Division of Social Services Quality Control Unit 1470 College Pkwy. Carson City, NV 89706 775-684-0601 Fax: 775-684-0607 | Southern Nevada Division of Social Services Quality Control Unit 500 Amigo Ct. STE 100 Las Vegas, NV 89119 702-486-1910 Fax: 725-205-2153 |